Friday, November 11, 2011

POS Malaysia drama

I have not been shopping online lately. Much of course have to do with me spending bucketloads on stuff in Dubai and saving more money for my trip to Krabi next, but its actually more than that.

I have been having some drama with the POS Malaysia people. All this while I have received like hundreds, heck maybe even thousands of packages from Poslaju. What happens is, I leave my IC No. with my maids. When the postman comes, they fill in my I.C No and take the package on my behalf, I think for the past 3 years +, that was how it went.

About 2 weeks ago, the postman called me up telling me he cannot deliver my parcel because he cannot verify that I shall receive the package. I said, well you called me and I can confirm now that my maid is receiving my package on my behalf, so please give it to her. This postman said, No, your maid needs to show him a copy of her passport. I got a bit peeved and asked him why he needed such a thing? He just said it was POS Malaysia's policy.

I had reservations about making copies of my maids' pasport and showing it to random people. What if they took that copy and maliciously make a police report or something like that? What if they use that copy to forge another pasport? The possibilities are endless and believe you me, Aries being in the criminal law line has seen it all and agreed with me that all this was possible.

I had an argument with the Postman back and forth and he put down the phone. When I tried calling him again later on a number of occasions, he never picked up. I smsed him by saying, that I have received hundreds of packages where my maids just put my IC no. down and accepted it on my behalf and that was fine. He said no, he wants to see a copy of the passport. It was the pasport or nothing, meaning the parcel would not be delivered and I would have to pick it up at the collection center, a jammed, in the middle of nowhere place which would cost precious time. Needless to say, I never got my package. I had to pick it up later, which in all honesty I had no time to do. I have all the smses by this postman kept as evidence in my phone. Sedeynye. Sob sob

I was like, POS Malaysia's policy? I mean c'mon, even if they do have such a policy, have they not by their conduct on the thousands of occasions they have delivered packages to my house, waived such strict compliance with that policy? Why strictly insist now? Do they know how much of an inconvenience they are causing to me as a customer? Sigh

I would do anything so that I do not have to show my maid's passport to the postman! I mean his requirement is a bit offensive to me! What else can I do? So now I have stopped shopping online because I do not want to deal with these people!!!

And then a couple of days ago, my sister had made an order for some food which we needed to sample as wedding favours for a relative. And she had it delivered to our house and guess what? Same thing!! I think because of my previous argument with the postman, he has now blacklisted our house!! Typical. And you know what made it worse? My sister then went to the collection centre and guess what, the postman has not even returned with her parcel which contained the food i.e. perishable goods! So the collection centre called the postman up and spoke to the postman and he said he'll drop by the house. And so my sister went back to our house and waited...only to receive a call from that postman to say 'he is to busy to drop by because he has so many parcels to deliver'!!! sampai hati kan? kan? kan? So in the end my sister had to pick up the food the next morning!! Sigh...

Has this happened to any of you out there? Is there such a policy by POS Malaysia? Can someone help me out here? I do not want to make a copy of my maids' passport to show to anyone. I don't think its a reasonable request for them to make, unless of course you're the immigration department or something...then bolehlah kan. If they want to verify its my house or I will accept the package for sure, just call me and I can confirm it. But this kind of request I just find it a tad too unreasonable. The problem is during the day, no one is at home save for the maids and on occasion, my dad.

Sigh, I am stumped. What do I do? I am so sad to be getting this kind of treatment from them. I am thinking of getting the blogshops I order from now on to courier the stuff to me using other courier companies and I am willing to pay more for it because I do not like the way I am treated as a customer.

I am an unhappy customer indeed!!


  1. i use my office add instead of home for delivery of pacakages. senang mcm tu. even so, tak penah lak aku gi amik parcel tu sendiri dari posmen tu. all the time they'll deliver it to the mailroom downstairs then the officeboy will take the parcel and letak je atas meja aku. takde masalah pun. unnecessary redtape, as usual la kan.

  2. Tula ida, masalahnya my office has this annoying policy of opening mail addressed to the lawyers at random. Dahla pakej aku tu nanti mengelembung, nampakla mcm suspicious la kan, mesti diorng nak bukak baru bagi aku. Itu yg aku tak mahu tu. Padahal, kalo bagi kat pejabat lagila perlu identification, mana tahu clerk ke, secretary ke, despatch ke amik tul tak? Apsal tak mintak IC receptionist plak tul tak? Aku pening tol. Yg best tu, postman siap ckp pasal undang undang and law dlm sms dia. Aku nak marah ke nak gelak ke, tak tahulah aku. Fening fening, yg aku sure, aku adalah seorang customer yg terasa divictimise...sigh